LAST MILE
How do orders reach EU customers from EFC?
Orders dispatched by EFC reach EU customers as domestic deliveries. Because each order is released for free circulation as it ships, the parcel is not an inbound international shipment and faces no per-order border event. Customers get local delivery times and a local sender, not a cross-border arrival. Last mile is the visible end of a model that moved the border event to a single bulk import.
THE STANDARD
A domestic final leg
Goods released for free circulation as the order ships move as Union goods within the customs union, so the final leg is intra-EU domestic carriage rather than an import event. No import clears at the destination, because the goods were already inside it, held under bond. The brand identity stays on the parcel; the delivery experience is domestic.
THE FINAL LEG
What the customer sees is a local delivery.
One order leaves the dispatch bench and fans out across the city: to the buyer it reads as a domestic order, a local sender, a local return address, and a local delivery window, not a parcel arriving from abroad.
WHAT CHANGES
What changes for the brand
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Every order arrives as a domestic delivery, not an inbound international parcel.
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No per-order customs event sits between dispatch and the customer's door.
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Delivery times read as local, because the stock was already inside the EU.
THE FREIGHT REACH
The named lines the freight actually runs on: road, sea and air, corridor by corridor.
Inside Portugal the delivery is run, not brokered. Last Mile to the door, Express where the order cannot wait, full-truckload for the heavy consignment, and groupage when the volume is part of a load. The entire fleet is ADR and IMO licensed, so a shipment that carries a hazard class moves on the same lines as everything else, end to end.
The reach is the whole country. One operating account covers the national distribution, so a brand does not assemble a patchwork of regional carriers behind its EU delivery.
NATIONAL DISTRIBUTION
Across Portugal, on one account.
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Last Mile
Final delivery to the receiving address, anywhere in Portugal.
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Express
The time-critical order, moved on the fast line.
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Full truckload
A dedicated vehicle for the heavy or full-load consignment.
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Groupage
Part-load freight consolidated onto a shared line.
INTERNATIONAL ROAD LINES
Own lines into Europe, on a fixed cadence.
- Benelux Own line, twice weekly plus express
- Italy Own line, plus the Gamco corridor daily from Italy
- United Kingdom Own line, twice weekly plus express
- Switzerland Own line, twice weekly plus express
- Spain Own line, twice weekly plus express
The lines run on a fixed cadence, twice weekly with an express option, so a brand can plan dispatch against a schedule, not against availability. The Gamco corridor adds a daily service from Italy and a twice-weekly service from Portugal.
SEA AND AIR
The longer legs, through named hubs.
Beyond the road network, sea and air carry the longer legs, and the freight moves through named hubs rather than wherever space happens to open.
Sea
FCL and LCL, project cargo, cross-trade and consolidation, with intermodal routing through Amsterdam and Algeciras.
Air
Regular, express, courier and charter, cross-trade between third countries, with intermodal routing through Amsterdam and Madrid.
Shipments run door to door, with online tracking from collection to delivery.
The national fleet and the international lines are operated by Warelog, our logistics partner in Portugal.
Related operations
What buyers ask
What brands ask about domestic last-mile delivery inside the EU.
The border event has been moved to a single bulk import, so the final leg to the customer is domestic carriage with no per-order customs step left to clear.
How do orders reach EU customers on the last mile?
Orders dispatch from stock held under bond, released for free circulation as they ship, and reach EU customers as domestic deliveries, not as inbound international shipments. Because the goods become Union goods on release, the parcel faces no per-order border event between the warehouse and the customer's door.
Why is there no customs step at delivery?
Because the goods were already inside the destination before the order was placed. Each order is released for free circulation as it ships and moves as Union goods within the customs union, so no import clears on the final leg and there is nothing to collect at the door.
What domestic delivery options run the final leg?
The operation runs last-mile, express, full-truckload, and groupage delivery across the country through a network of warehouses and dedicated vehicles, operated with the logistics partner, Warelog. That covers single-parcel B2C drops and palletised B2B deliveries from the same in-market stock.
Can hazardous or regulated goods be delivered?
Yes. The fleet is licensed and equipped for ADR/IMO cargo, so dangerous and regulated goods move on the same domestic network rather than needing a separate carrier. Standard and non-standard loads are both handled.
Does the operation also move goods to other European countries?
Yes. Beyond domestic delivery, the operation runs its own international road lines, including Benelux, Italy, the UK, Switzerland, and Spain, with twice-weekly departures and express options, plus sea and air freight for longer reach. So a brand can serve one country domestically and still ship cross-border from the same base.
How does this connect to the 2026 customs reform on small parcels?
It sidesteps the per-parcel charge. From 1 July 2026 a customs duty applies per item category on low-value parcels imported into the EU (Council Regulation (EU) 2026/382), but an order shipped from in-market stock is a domestic delivery, not an import, so it does not trigger that per-parcel event. The reform page covers the mechanism in full.
Whose name is on the parcel the customer receives?
The brand's. The brand identity stays on the parcel while the delivery experience stays domestic, so the customer sees a local sender and local delivery times, not a cross-border arrival or an operator's label.
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