The EFC field notes

Returns and reverse logistics

Every field note on this topic, newest first.

All field notes

September 2026

  1. Returns and reverse logistics 6 min read Keeping a warranty promise in Europe What can go wrong when a brand promises EU customers repair or replacement: the two-year guarantee, and why the fix can cross the border twice.
  2. GPSR and product compliance 7 min read Product recalls in the EU: Safety Gate and GPSR What the Safety Gate 2025 figures show, what GPSR Articles 35 to 37 require in a consumer recall, and why batch-level stock data keeps a recall narrow.
  3. Business development 10 min read What European distributors ask before signing What a European distributor checks before taking on a brand from outside the EU: stock, lead time, labels, the GPSR operator, barcodes, returns and margin.

July 2026

  1. Returns and reverse logistics 5 min read Customs relief for returns and repairs Why a return sent back for repair is taxed as a new import, how returned goods relief and outward processing prevent it, and when returns stay in the EU.